Terms of Use

These Terms of Use (“Terms”) govern your use of the Sister Health mobile application, website and related services.

By creating an account or using Sister Health, you agree to these Terms. If you do not agree, please do not use the service.

1. Who we are

Sister Health is operated by Sister Health Ltd, a company registered in England and Wales under company number 17232888.

Registered office:
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom

Email: info@sisterhealth.app

2. Who can use Sister Health

Sister Health is intended for people aged 18 and over.

By creating an account, you confirm that you are at least 18 years old and legally able to agree to these Terms.

If we reasonably believe that an account is being used by someone under 18, we may suspend or close the account.

3. What Sister Health provides

Sister Health is a health-tracking and information service designed to help you record and understand information about your menstrual cycle, symptoms and health patterns.

Features may include:

• symptom and pain tracking;
• menstrual and cycle tracking;
• daily check-ins;
• personalised patterns and insights;
• cycle explanations;
• reminders and notifications;
• Doctor’s Reports;
• educational resources; and
• other features introduced as the service develops.

Sister Health is currently an evolving product. Features may be added, changed, improved, suspended or removed as we continue to develop the service.

4. Sister Health is not a medical service

Sister Health does not provide medical diagnosis, treatment or emergency medical services.

Information provided through Sister Health, including personalised insights, cycle explanations, educational resources and Doctor’s Reports, is provided for informational purposes only.

It is not intended to:

• diagnose any medical condition;
• confirm or rule out a medical condition;
• replace professional medical advice;
• recommend a specific medical treatment; or
• replace an appointment with a qualified healthcare professional.

You should not delay seeking medical advice because of information provided by Sister Health.

If you have symptoms that are severe, unusual, worsening or concerning, seek appropriate medical advice.

If you believe you may be experiencing a medical emergency, contact the emergency services or an appropriate urgent medical service available where you are located.

5. Personalised and automated features

Sister Health may use automated technology to help generate personalised insights, cycle explanations and Doctor’s Report summaries based on information you choose to log.

These outputs may identify possible patterns in your tracking history, but they are not medical diagnoses or clinical conclusions.

Automated outputs may be incomplete, inaccurate or not relevant to your individual circumstances.

You remain responsible for deciding whether to act on information shown in the app and for discussing health concerns with an appropriately qualified healthcare professional.

You should not rely on Sister Health as the sole basis for making important medical or healthcare decisions.

6. Cycle and period predictions

Any cycle dates, menstrual predictions, estimated fertile windows or other timing information provided by Sister Health are estimates.

Menstrual cycles can vary from person to person and from cycle to cycle, and predictions may not reflect what happens in your body.

Sister Health must not be used as a method of contraception or as the sole basis for decisions about pregnancy prevention or conception.

If avoiding or planning pregnancy is important to you, seek advice about appropriate methods from a qualified healthcare professional.

7. Information you provide

You choose what information to record in Sister Health.

You are responsible for ensuring, as far as reasonably possible, that information you enter is accurate and relates to you.

You must not knowingly:

• enter false information in a way intended to interfere with the service;
• upload malicious code or content;
• enter another person’s private information without an appropriate reason or permission;
• attempt to gain unauthorised access to another user’s account or information; or
• use the service for unlawful purposes.

If you choose to enter identifying information about yourself in free-text notes, that information will be treated in accordance with our Privacy Policy.

8. Your account

You are responsible for keeping access to your Sister Health account secure.

You should:

• use your own account;
• keep your login credentials confidential;
• use appropriate security on your device; and
• tell us promptly if you believe someone else has accessed your account without permission.

You must not sell, transfer or knowingly allow another person to use your account as their own.

9. Account suspension or termination

We may temporarily suspend or permanently close an account where reasonably necessary, including where:

• you seriously or repeatedly breach these Terms;
• we reasonably believe the account is being used unlawfully;
• you attempt to interfere with the security or operation of Sister Health;
• the account creates a security risk to other users or the service;
• we are required to do so by law; or
• continued provision of the account would create a material legal or technical risk.

Where appropriate and legally permitted, we will try to provide reasonable notice or an explanation.

10. Deleting your account

You can delete your Sister Health account.

Account deletion requires password re-entry.

When deletion is confirmed:

• your identity record is deleted;
• your Sister Health user record is deleted;
• associated health records are deleted;
• your active session tokens are removed; and
• the account can no longer be accessed or recovered.

Deleted information may remain recoverable within encrypted backup systems for up to approximately 24 hours before automatically expiring.

For more information, see our Privacy Policy.

11. Pricing

Sister Health is currently provided free of charge.

We may introduce optional paid features, subscriptions or other paid services in the future.

If we do, we will clearly explain the relevant price, billing terms and any applicable cancellation or refund terms before you agree to purchase them.

We will not charge you for a paid feature without your agreement.

12. Notifications

If you enable notifications, Sister Health may send reminders or cycle-related messages to your device.

Notifications may contain health-related information, for example that your period may be approaching.

You are responsible for deciding whether notifications are appropriate for your circumstances, particularly where other people may be able to see notifications displayed on your device.

You can disable or change notifications through your device settings or any available Sister Health notification settings.

13. Doctor’s Reports

Sister Health may allow you to generate a Doctor’s Report based on information you have logged.

A Doctor’s Report is intended to help you organise and communicate information you have recorded.

It is not a medical record created by a healthcare professional, does not contain a diagnosis, and should not be treated as a substitute for clinical assessment.

You decide whether to export or share a Doctor’s Report.

14. Educational resources

Sister Health may provide articles, resources, references or links relating to menstrual and reproductive health.

We aim to provide useful and responsible information, but medical knowledge and guidance can change.

Resources are provided for general informational purposes and are not individual medical advice.

Where appropriate, you should confirm important health information with a qualified healthcare professional or authoritative medical source.

15. Community and third-party services

Sister Club is not currently operating as an in-app community.

Sister Health may provide links to third-party platforms or services, including our Facebook community.

Third-party services are operated independently from Sister Health and may have their own terms, privacy policies and community rules.

We are not responsible for the operation, availability or content of third-party services that we do not control.

16. App stores and device platforms

Your use of Sister Health may also be subject to the rules and terms of the platform through which you obtained the app, including the Apple App Store or Google Play.

Apple, Google and other device or platform providers are not responsible for providing Sister Health’s health-tracking service or medical information.

Where platform terms give you additional mandatory rights, those rights continue to apply.

17. Intellectual property

Sister Health and its associated software, design, branding, text, graphics, resources and other content are owned by or licensed to Sister Health Ltd unless otherwise stated.

You may use Sister Health for your own personal, lawful use.

You must not, except where permitted by law or with our written permission:

• copy or reproduce substantial parts of Sister Health;
• sell, sublicense or commercially exploit our content or software;
• reverse engineer or attempt to extract source code except where applicable law expressly permits it;
• remove intellectual-property notices;
• impersonate Sister Health or falsely suggest an affiliation with us; or
• use Sister Health branding in a misleading way.

You retain ownership of information you enter into your account.

18. Acceptable use

You must not use Sister Health to:

• break the law;
• harm, harass or exploit another person;
• attempt unauthorised access to systems or data;
• distribute malware or malicious code;
• disrupt or overload our systems;
• circumvent security measures;
• scrape or extract data from the service on a large scale without permission;
• create fraudulent accounts; or
• use the service in a way that materially interferes with other users.

We may take reasonable steps to prevent misuse.

19. Availability and changes to the service

Sister Health is an evolving digital service.

We aim to keep the app available and functioning reliably, but we do not guarantee that it will always be uninterrupted, error-free or available on every device.

The service may occasionally be unavailable because of:

• maintenance;
• software updates;
• technical problems;
• provider outages;
• security issues; or
• circumstances outside our reasonable control.

We may change, improve, replace or discontinue features as Sister Health develops.

Where a change materially affects users, we will take reasonable steps to communicate it where appropriate.

20. Accuracy of the service

We take reasonable care in developing Sister Health, but health tracking depends partly on the information you provide and on statistical or automated processing.

We do not guarantee that:

• predictions will be accurate;
• patterns will always be identified correctly;
• automated insights will apply to your individual circumstances;
• the app will identify every relevant health concern; or
• information displayed will always be complete or error-free.

Nothing in these Terms limits any legal obligation that cannot lawfully be excluded.

21. Our responsibility to you

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, nothing excludes liability for fraud, fraudulent misrepresentation, or any other liability that applicable law does not allow us to exclude.

To the extent permitted by applicable law, Sister Health is not responsible for losses caused by:

• reliance on the app as a substitute for professional healthcare;
• inaccurate information entered by a user;
• events outside our reasonable control;
• third-party services we do not control; or
• use of Sister Health in a way that breaches these Terms.

If you are using Sister Health as a consumer, nothing in these Terms removes mandatory consumer rights you have under applicable law.

22. Privacy

Our handling of personal information is explained in the Sister Health Privacy Policy available at: sisterhealthapp.com/privacy-policy

The Privacy Policy forms an important part of understanding how Sister Health operates.

23. International users

Sister Health Ltd is established in the United Kingdom, but Sister Health may be available to users in other countries.

If you live outside the UK, laws in your country may provide additional rights or protections.

Nothing in these Terms is intended to remove rights that cannot lawfully be excluded under the law that applies to you.

Availability of Sister Health in a country does not mean that every feature is appropriate for every healthcare system or local clinical practice.

24. Governing law and disputes

These Terms are governed by the laws of England and Wales.

If you live outside England and Wales, you may also benefit from mandatory consumer protections under the laws of your country of residence.

Nothing in these Terms limits any rights that cannot legally be excluded or restricted.

If a dispute arises, we encourage you to contact us first so that we can try to resolve it.

Nothing in these Terms prevents you from using any court, regulator, consumer body or dispute-resolution mechanism that you are legally entitled to use.

25. Changes to these Terms

We may update these Terms as Sister Health develops or where legal, regulatory or technical changes require us to do so.

The latest version will be available on our website.

Where a change materially affects your rights or use of Sister Health, we will take reasonable steps to notify you, for example through the app or by email.

The date at the top of these Terms shows when they were most recently updated.

26. Contact us

If you have questions about these Terms or Sister Health, contact:

Sister Health Ltd
71–75 Shelton Street
Covent Garden

London
WC2H 9JQ
United Kingdom

Email: info@sisterhealth.app